Contacting a customer is still outside the scope

Lesson map

Lesson 19 published. Map, example, EX073.

flowchart TD
  A["Owner asks Sofia to email or call a customer about the loyalty change"] --> S{"Is contacting customers on the signed page?"}
  S -->|No| R["Do not send. Do not call"]
  S -->|Only after a new written line| W["This lesson does not write that line"]

The vendor ask belongs to the owner. A message from Sofia belongs to the scope.

Logical drawing

signed exclusions
    reading individual records
    contacting customers
    changing settings
already done by the owner
    the vendor was asked to change the app
a new request to Sofia
    email members, or call one regular
        |
        +-- she does not send the mail
        +-- she does not make the call
        +-- no customer is named and no medicine is put in a draft she sends

Learning outcomes

After this chapter, you should be able to:

1. Keep contacting customers outside the signed scope.
2. Separate the owner's request to the vendor from a message Sofia would send.
3. Leave any scope change that would allow contact unwritten.

19.1 The vendor was asked. The customers were not hers to call.

The owner has already asked the loyalty vendor to change the app. That request is the owner's. The signed page still says Sofia does not contact customers. The owner now asks her to email members that the form is shorter, or to call one regular and explain the export. Either message is contact. Sofia does not send it and does not dial. A written addition to the scope would have to come before any call or mail, as it did before she looked at the driver's phone. This lesson does not add that line. She also does not draft the message with a medicine name "so it is accurate", because she is not sending a draft at all.

19.2 Worked example

Lesson table; scroll horizontally to read all columns →

Synthetic case. No customer is named and no message text is composed.

Errors and limits

Refusing the call does not hide the loyalty change from members forever. It keeps Sofia inside the page she signed onto. A later written addition would be a new fact. It is not this fact.

Apply

• EX073 — Who sends the news? The owner asks Sofia to email members about the shorter form, or to call one regular about the export. Contacting customers is excluded from the signed scope. What does she not send, and what line is not added?
  Show marking criteria

  Rubric: 3 = she does not email and does not call; the exclusion stands; this lesson does not add a written permission to contact customers;; 2 = no email and no call;; 1 = one of those;; 0 = none.