OpenCyber AcademyLesson map
Lesson 16 published. Map, example, EX070.
flowchart TD
R["A receptionist finishes a phone-back"] --> W["She wants to type the result into the change log"]
W --> P{"Is she Sofia or Dr. Moss?"}
P -->|No| T["She reports the result the same day"]
T --> S["One of the two writers records it"]
P -->|Yes| L["She may write the date and the reason"]
Speed does not add a third writer.
Logical drawing
change log
open to Sofia and Dr. Moss only
receptionist
completed a check
offers to type it "so it is not forgotten"
|
+-- forgetting is solved by telling a writer today
+-- a third login would let the desk edit the review record
+-- the result still needs a date and a reason
Learning outcomes
After this chapter, you should be able to:
- Keep write access to the change log with Sofia and Dr. Moss.
- Take a same-day verbal report instead of lending the log.
- Still require the date and the reason on the line those two write.
16.1 The person who did the check is not automatically the scribe
The ground rule is that each change is written, with the date and the reason, when it happens, in a log only Sofia and Dr. Moss can open. A receptionist who has just finished a phone-back wants to type the outcome herself so the detail is not lost overnight. The motive is sound. The permission is not. If every person who touches a check can edit the log, a later review cannot tell a staff note from the record Dr. Moss relies on. The receptionist tells Sofia the same day: which supplier, that the held number was used, and what the supplier said. Sofia or Dr. Moss writes the line.
This chapter does not move the phone-back rule, and it does not add the receptionist's name as a writer.
16.2 Worked example
Lesson table; scroll horizontally to read all columns →
| Offer | Problem it names | Decision |
|---|---|---|
| "I will type it now. You look busy." | Delay | She reports. A writer types |
| "Give me access for this afternoon only." | A temporary third writer is still a third writer | Refuse |
| "Sofia is off, so the log cannot be updated." | Dr. Moss is the other writer | Tell Dr. Moss the same day |
| Sofia writes the date, the reason, and the outcome | The ground rule | Accept |
Synthetic case. No supplier account number is written in the log line described here.
Errors and limits
Two writers do not mean two optional witnesses for a bank change. The phone-back rule's second person still approves only after the call to the number the clinic already held. That approval is a different role from typing the log.
Apply
- EX070 — Who types the outcome? A receptionist completed a phone-back and offers to enter it in the change log because Sofia is with a client. Who may write, and what must the line contain?
Show marking criteria
Rubric: 3 = the receptionist reports the same day and does not receive access; Sofia or Dr. Moss writes; the line has the date and the reason;; 2 = no third writer, and the date is required;; 1 = one of those;; 0 = none.